Questions & Answers

At aiwartgifts.com, our primary goal is to consistently deliver top-quality products and services. However, we acknowledge that, on rare occasions, issues may arise. If you happen to receive a product that you believe is flawed, please don't hesitate to return it. You have a 15-day window from the day you received your items to initiate a return or exchange for eligible items, and we will promptly process your refund once we receive the item.

What qualifies as a 'faulty' item?

  • A manufacturing fault
  • A product that does not function as described

Please be aware that we cannot accept returns for the following reasons:

  • Items that are of the wrong size
  • Returns due to a change of mind
  • Personalized products

If there are any other return or exchanger queries, please email us at shamifromaiw@gmail.com and we will endeavour to get back to you as soon as possible to resolve any questions or concerns.

Our commitment is to provide you with an enjoyable shopping experience while maintaining the highest standards of product quality and customer service. Thank you for choosing aiwartgifts.com.

Message me ASAP and I can change it easily as long as the item has not shipped yet. If your order has already shipped, still message me and I will try to work something out. Often times the package will get marked "return to sender" and we can get it to the right address.
Our packaging usually holds up very well, but rarely the item will get damaged in transit. Just send me a picture and I will send you a free replacement.
Yes. Please just email me the item number so that I can tell you pricing.
At this time, we do not offer gift wrapping, gift notes, or any type of special request for messages in the boxes. We also will not add any receipt information to any order as well.
We love to help you create exactly what you would like to have on a mug, t-shirt, or pillow cover.... Please contact me and I will help make your vision happen.
If there is an issue with an order please send us a message first with any supporting images. We will be sure to help you out ASAP.